Complaints
If something hasn't gone right, we want to know
We'd rather you told us than were left with a bad taste in your mouth. Tell us what happened and we'll look into it. We'll reply with a clear timeframe, not with silence.
Tell us
Call 930 221 313 →
Tell us what happened
We’ll ask for your contact details, the lift concerned, the type of complaint and a description, and you can attach documents.
- We receive it and confirm by email, with a reference number.
- It's reviewed by a manager, not the person who handled the case.
- We reply within a week.
Form
Submit a complaint
Your rights
And if you're still not satisfied
As a consumer, you also have access to the official complaint forms and to the relevant consumer channels under the regulations in force.
