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Our commitments

We don't say “fast”. We say how fast.

Everyone says “fast service”, and it means nothing. We'd rather commit to numbers you can measure, and hold us to if we don't meet them.

The small print

This is what we commit to

  • Rescue of trapped passengers

    Within 60 minutes at most. 24 hours a day, 365 days a year.

  • Response to a breakdown report

    Within the first 24 hours.

  • Maintenance visit

    Every month.

  • Response to a quote request

    In less than a week.

And if we fall short

What if one day we fall short?

If we ever fail to meet a commitment, we want you to have a direct channel to tell us, and a guaranteed response.

Make a complaint →

Resident beside the lift on the landing of a residential building
Our motto

Fewer promises. More commitments.

That's our motto, and these commitments are the small print that backs it up. Because a promise without numbers is just a nice phrase.

Let's talk

Shall we make it easy for you?

Tell us what you need and we'll prepare a tailored proposal.

Or call us on 930 221 313.

SOS 24h